Shipping And Delivery Information
Orders are processed within 12-24 hours. Delivery within NCR takes 3-4 days. For Luzon areas, it takes 6-8 days. Lastly, for Visayas and Mindanao areas delivery takes 8-10 days.
Hokkaido Cool Gel Mat 44x60cm, 30x44cm and 22x30cm
- Cool Gel Mat maintains coolness without special cooling. If it needs to be further cooled, please put the product in a clean plastic bag and put it in the refrigerator, or soak it in ice water for cooling
- There is a special heat-dissipating gel inside, which can effectively absorb heat and dissipate heat! Lets your pet feel cool instantly.
- Imported from Hokkaido, Japan, can be used repeatedly.
- The aluminum surface is soft and cool to the touch.
- Cats and dogs can use this. It's resistant to scratching.
- Contains polymer hydrophilic gel. It has high water content. It can achieve efficient absorption according to the difference between pet body temperature and room temperature, so that heat convection can be achieved. Released in the air to maintain a natural cooling sensation.
- Lightweight, easy to carry, feels comfortable, can be covered with a thin towel on top to make it more comfortable.
RETURN AND EXCHANGE POLICY
- Replacement of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
- If the item is defective, kindly send us an email at email@example.com and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.
- Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. petshop.ph may charge administrative and handling charges depending on the circumstances of the return.
- Guarantee is given to customer’s purchased unit by the manufacturer usually for any repair or replacement of parts for a stated time period and conditions.
- Kindly ensure to keep the Official Sales Invoice for warranty purposes.
- In case the item purchased online has a problem, customer may contact the Customer Service Landline at (02) 8927 7777 or email us at firstname.lastname@example.org for proper instruction.
petshop.ph provides various shipping methods.
As you shop, each product page describes the standard shipping method for the item.
Package Delivery Standard and Express Delivery
Most merchandise can be delivered by package carriers such as LBC, 2GO and others courier services. These carriers deliver your merchandise directly to your door.
Contracted freight carriers deliver merchandise that is too large or too heavy to ship via package carriers. Contracted freight carrier's telephone you when your merchandise arrives at their terminal to set up a delivery appointment. They provide delivery, but they are not responsible for bringing the merchandise into your home, uncrating, installing or removing package materials.
Currently, petshop.ph offers shipping in the Philippines only. We plan to expand service to more areas in the future. Please check our site regularly for updates.
Passage of Title
Passage of title (or transfer of ownership) on the merchandise you order will occur once you receive the merchandise.