Shipping And Delivery Information
Orders are processed within 12-24 hours. Delivery within NCR takes 3-4 days. For Luzon areas, it takes 6-8 days. Lastly, for Visayas and Mindanao areas delivery takes 8-10 days.
1) The sponge filters are made of excellent and perfect materials; it can be reused for long time.
2) The sponges of filter are designed by multilayer principle, it has large surface, which will not cause blockage and could be wash easily.
3) When using in filter system, the sponge filter will not cause any noise pollution.
4) When using air stone which will produce air supply for the aquarium tank, it will increase oxygen level in the tank.
5) The sponge filter had gone through tough test in all expected situation for the perfect quality.
6) The sponge filter is suitable for all Freshwater fishes, like Discus, Tetras, Guppy, Arowana, Betta and Etc.
Where the names of parts described as follows:
1) Air Duct
2) Water-air flow output manifold
3) Right-angle Duct
4) Air Effusion Chamber
5) manifold Adaptor, Cap
7) Bio-chem filter sponge
Hints for successful operation
* Soak the sponge in the aquarium water for 5 minutes before use will help nitrifying bacteria colonise easier.
* Always use aquarium water to rinse clean the sponge, never use hot water."
RETURN AND EXCHANGE POLICY
- Replacement of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
- If the item is defective, kindly send us an email at email@example.com and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.
- Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. petshop.ph may charge administrative and handling charges depending on the circumstances of the return.
- Guarantee is given to customer’s purchased unit by the manufacturer usually for any repair or replacement of parts for a stated time period and conditions.
- Kindly ensure to keep the Official Sales Invoice for warranty purposes.
- In case the item purchased online has a problem, customer may contact the Customer Service Landline at (02) 8927 7777 or email us at firstname.lastname@example.org for proper instruction.
petshop.ph provides various shipping methods.
As you shop, each product page describes the standard shipping method for the item.
Package Delivery Standard and Express Delivery
Most merchandise can be delivered by package carriers such as LBC, 2GO and others courier services. These carriers deliver your merchandise directly to your door.
Contracted freight carriers deliver merchandise that is too large or too heavy to ship via package carriers. Contracted freight carrier's telephone you when your merchandise arrives at their terminal to set up a delivery appointment. They provide delivery, but they are not responsible for bringing the merchandise into your home, uncrating, installing or removing package materials.
Currently, petshop.ph offers shipping in the Philippines only. We plan to expand service to more areas in the future. Please check our site regularly for updates.
Passage of Title
Passage of title (or transfer of ownership) on the merchandise you order will occur once you receive the merchandise.